🔒 shan789 Privacy Policy

1 Introduction

shan789 ("we," "us," or "our") operates the online gaming platform accessible at shan789.win, serving Filipino players across the Philippines — from Metro Manila and Cebu City to Davao, Quezon City, Makati, and beyond. We understand that the personal information you share with us is important to you, and we take our responsibility to protect it seriously.

This Privacy Policy sets out the manner in which shan789 collects, uses, discloses, stores, and protects your personal data. It is intended to comply with the requirements of the Republic of the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as applicable guidelines issued by the National Privacy Commission (NPC).

This Policy applies to all personal data processed by shan789 in the course of operating our platform, including data collected during account registration, KYC identity verification, deposit and withdrawal processing via GCash, PayMaya, BPI, BDO, Metrobank, and USDT, and through your ongoing use of shan789 games and services.

2 Definitions

In this Privacy Policy, the following terms carry the meanings given below:

• "Personal Data" means any information from which a living individual can be identified, directly or indirectly, including names, contact details, identification numbers, location data, and online identifiers.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, erasure, or destruction.
• "Data Subject" means the individual whose Personal Data is being processed — in this context, you as a registered shan789 player.
• "Personal Information Controller (PIC)" means shan789, which determines the purposes and means of processing your Personal Data.
• "Data Privacy Act" or "DPA" means Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations.
• "NPC" means the National Privacy Commission of the Philippines, the regulatory body overseeing data privacy compliance.
• "Cookies" means small text files placed on your device by shan789 to facilitate platform functionality, analytics, and personalization.
• "KYC" means Know Your Customer — the identity and age verification process shan789 conducts prior to processing withdrawals.

3 Personal Data We Collect

3.1 Registration Data

When you create a shan789 account, we collect the following information:

3.2 KYC Verification Data

As part of our KYC obligations, we collect and verify identity documents before processing your first withdrawal. This includes:

Acceptable government IDs include a valid Philippine passport, UMID card, SSS ID, driver's license, PhilSys National ID, or PRC ID.

3.3 Financial Data

When you make deposits or request withdrawals, shan789 collects payment-related information including your GCash-registered mobile number, PayMaya account details, bank account name and number (for BPI, BDO, or Metrobank transfers), and USDT wallet address where applicable. shan789 does not store full credit or debit card numbers. All payment processing is handled through certified payment gateway providers.

3.4 Gameplay and Transaction Data

shan789 records your gaming activity on the platform, including:

3.5 Technical and Device Data

When you access shan789, we automatically collect certain technical data, including your IP address, device type and model, operating system and version, browser type and version, screen resolution, referring URL, and geolocation data at the country/region level. This data is used for security, fraud prevention, platform optimization, and regulatory compliance purposes.

3.6 Communications Data

If you contact shan789 through our 24/7 live chat, email, or any other support channel, we collect and retain records of those communications — including chat transcripts, email content, and any attachments you submit — for customer service quality, dispute resolution, and regulatory audit purposes.

4 How We Collect Your Data

shan789 collects personal data through the following channels:

• Directly from you — when you register an account, complete KYC verification, make deposits or withdrawal requests, contact our support team, or participate in promotions;
• Automatically — through cookies, server logs, and similar tracking technologies when you access and use the shan789 platform;
• From third-party service providers — including identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), and fraud prevention services, who may share data about you with shan789 in the course of delivering their services to us;
• From regulatory and law enforcement sources — where shan789 receives information about you in connection with a legal obligation, court order, or regulatory inquiry.

5 Legal Basis for Processing

shan789 processes your personal data on the following lawful bases under the Data Privacy Act of 2012:

Purpose of Processing	Legal Basis
Account registration and operation	Performance of contract (your agreement to our Terms & Conditions)
Processing deposits and withdrawals	Performance of contract
KYC identity verification	Legal obligation (Philippine gaming regulations, AML laws)
Fraud detection and prevention	Legitimate interest; legal obligation
Regulatory reporting and compliance	Legal obligation
Customer support delivery	Performance of contract; legitimate interest
Marketing communications (where opted in)	Consent
Platform analytics and improvement	Legitimate interest
Responsible gaming monitoring	Legal obligation; legitimate interest

6 How We Use Your Personal Data

shan789 uses the personal data we collect for the following purposes:

6.1 Platform Operation

To create and maintain your shan789 account, authenticate your identity at login, process your deposits and withdrawals via GCash and Philippine bank channels, display your wallet balance and transaction history, and deliver the full range of shan789 gaming services including slots, live casino, bingo, rummy, and table tennis betting.

6.2 Legal and Regulatory Compliance

To fulfill shan789's obligations under Philippine gaming regulations, the Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, and other applicable Philippine laws — including age verification, transaction reporting, suspicious activity monitoring, and regulatory record-keeping obligations.

6.3 Fraud Prevention and Security

To detect, investigate, and prevent fraudulent activity, money laundering, identity theft, account takeover, bonus abuse, and other prohibited conduct on the shan789 platform. This includes automated monitoring of account activity, device fingerprinting, IP analysis, and behavioral analytics to identify unusual or potentially fraudulent patterns.

6.4 Customer Support

To respond to your support queries, process your requests, investigate complaints, and maintain records of our interactions with you for dispute resolution and service quality purposes. If you contact shan789 with a GCash withdrawal query or an account issue, we use your account and transaction data to resolve it.

6.5 Marketing Communications

Where you have opted in to receive marketing communications from shan789, we may use your contact details to send you information about promotions, bonuses, new games, and events relevant to Filipino players. You may withdraw your consent to marketing communications at any time by updating your account preferences or contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of processing that occurred prior to withdrawal.

6.6 Platform Analytics and Improvement

To understand how Filipino players use shan789, identify areas for improvement, optimize game performance, and develop new features. Analytics data is used in aggregated or anonymized form wherever possible to minimize privacy impact.

7 Data Sharing and Disclosure

7.1 Service Providers

shan789 engages third-party service providers who process personal data on our behalf under binding data processing agreements. These include payment processors (GCash/GXI, PayMaya/Voyager Innovations, BancNet, and other Philippine banking partners), identity verification and KYC service providers, game studio partners (who receive anonymized player IDs for game delivery), customer support platform providers, fraud detection and cybersecurity vendors, and cloud hosting and infrastructure providers.

7.2 Regulatory and Legal Disclosures

shan789 may disclose your personal data to government authorities, regulatory bodies, law enforcement agencies, and courts where required or authorized by Philippine law. This includes disclosures to PAGCOR in connection with our regulatory compliance obligations, disclosures to the Anti-Money Laundering Council (AMLC) under AMLA reporting requirements, and compliance with valid court orders, subpoenas, or official legal process issued by Philippine authorities.

7.3 Business Transfers

In the event that shan789 undergoes a merger, acquisition, reorganization, or sale of all or a substantial portion of its assets, your personal data may be transferred to the successor entity as part of that transaction. We will notify affected players before their personal data is transferred and becomes subject to a different privacy policy, and we will ensure that any successor entity continues to provide equivalent privacy protections.

7.4 With Your Consent

shan789 may share your personal data with additional third parties in circumstances not described above where you have provided explicit prior consent to such sharing.

8 Cookies and Tracking Technologies

8.1 What We Use

shan789 uses cookies, web beacons, pixel tags, local storage, and similar technologies to operate and improve the platform. These technologies help us maintain your login session, remember your game preferences, prevent fraudulent access, analyze traffic patterns, and personalize your experience on shan789.

8.2 Types of Cookies

Cookie Type	Purpose	Retention
Essential	Maintain login sessions, security tokens, fraud prevention signals — required for shan789 to function.	Session / up to 30 days
Functional	Remember your game preferences, display language, and responsible gaming settings.	Up to 12 months
Analytics	Understand how Filipino players navigate shan789, identify popular games, and optimize page performance.	Up to 24 months
Marketing	Track whether you reached shan789 via a promotional link and personalize bonus offers where you have consented.	Up to 30 days

8.3 Managing Cookies

You may manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that blocking essential cookies will impair shan789's functionality — you may not be able to maintain a login session or access certain platform features without essential cookies. Marketing cookies may be declined without affecting core platform access.

9 Data Retention

shan789 retains personal data only for as long as necessary for the purposes for which it was collected, subject to any longer retention period required by applicable Philippine law. Our standard retention periods are as follows:

• Account data and transaction records: Retained for a minimum of five (5) years following account closure, consistent with AMLA record-keeping requirements and Philippine gaming regulatory obligations;
• KYC documents: Retained for a minimum of five (5) years following the completion of verification or account closure, whichever is later;
• Customer support communications: Retained for a minimum of two (2) years from the date of the communication;
• Marketing consent records: Retained for as long as the consent is active plus an additional three (3) years to document lawful processing;
• Technical logs and analytics data: Retained for up to twenty-four (24) months before anonymization or deletion;
• Self-exclusion records: Retained for the full duration of any self-exclusion period and for a minimum of five (5) years thereafter to prevent re-registration.

Upon expiry of the applicable retention period, personal data is securely deleted, anonymized, or archived in accordance with shan789's data disposal procedures.

10 Your Data Privacy Rights

Under the Data Privacy Act of 2012, you as a Filipino player have the following rights with respect to your personal data held by shan789:

To exercise any of these rights, please contact shan789's Data Protection Officer as described in Section 16. We will respond to verified requests within fifteen (15) calendar days of receipt. We may request proof of identity before actioning data subject rights requests to prevent unauthorized disclosures.

11 Data Security

shan789 implements appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption in transit: All data transmitted between your device and shan789 servers is encrypted using industry-standard SSL/TLS protocols;
• Encryption at rest: Sensitive personal and financial data stored on shan789 servers is encrypted at rest;
• Access controls: Access to personal data within shan789 is restricted to authorized personnel whose roles require access, enforced through role-based access control and multi-factor authentication for internal systems;
• Password security: Player account passwords are stored using one-way cryptographic hashing — shan789 cannot retrieve your plain-text password;
• Security monitoring: shan789 conducts continuous monitoring of platform access and transaction patterns to detect and respond to potential security incidents;
• Penetration testing and audits: Regular security assessments are conducted to identify and remediate vulnerabilities in our platform infrastructure.

11.1 Data Breach Notification

In the event of a personal data breach that is likely to result in risk to your rights and freedoms, shan789 will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, as required by the Data Privacy Act. Affected Data Subjects will be notified promptly when required by the NPC or where the breach poses a high risk to individual rights. Notification will be provided through your registered shan789 email address or mobile number.

12 Minors and Age Restriction

shan789 strictly prohibits access to or use of its platform by persons under 21 years of age. We do not knowingly collect personal data from individuals under 21. All shan789 accounts are subject to age verification as part of the KYC process, and accounts found to belong to persons under 21 will be immediately terminated with any balance forfeited in accordance with our Terms & Conditions.

If you believe that a person under 21 has created a shan789 account, please contact our support team immediately at the contact details in Section 16. If you are a parent or guardian concerned about potential underage access, we recommend enabling device-level parental controls on any device from which shan789 could be accessed.

13 International Data Transfers

shan789 primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data outside the Philippines — for example, to game studio technology partners or cloud infrastructure providers with servers in other countries — shan789 ensures that such transfers are conducted in compliance with the Data Privacy Act of 2012. This includes:

• Transferring data only to recipients in countries with adequate data protection laws as recognized by the NPC, or
• Implementing contractual data protection clauses with international recipients that provide equivalent protection to the Data Privacy Act.

shan789 will not transfer your personal data internationally except where necessary to deliver our services and with appropriate safeguards in place as required by Philippine law.

14 Third-Party Services and Links

The shan789 platform may reference third-party services — such as GCash, PayMaya, BPI, BDO, and Metrobank — in the context of payment processing. These third-party services have their own privacy policies and data handling practices, which are independent of shan789's Privacy Policy. shan789 is not responsible for the privacy practices of third-party payment providers or other external services. We encourage you to review the privacy policies of any third-party services you use in connection with your shan789 account.

15 Changes to This Privacy Policy

shan789 may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or platform features. When we make material changes to this Policy, we will notify registered players via the contact details on their shan789 account (email or SMS) at least seven (7) calendar days before the changes take effect. The updated Policy will always be available at shan789.win/privacy-policy with the effective date clearly stated at the top of the document.

Your continued use of shan789 after the effective date of any Privacy Policy update constitutes your acknowledgment of the revised Policy. If you do not agree with any change to this Policy, you may contact us to request account closure and deletion of your personal data in accordance with our retention obligations.

16 Contact Us & Data Protection Officer

shan789 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or have concerns about shan789's data handling practices, please contact us through the following channels:

• Live Chat: Available 24/7 directly on the shan789 platform after login — the fastest channel for urgent data privacy queries.
• Email (DPO): [email protected] — please include "Data Privacy" in your subject line so your query is directed to the DPO team promptly.

shan789 aims to acknowledge all data privacy inquiries within two (2) Philippine business days and to resolve substantive requests within fifteen (15) calendar days. For complex requests, we may extend this period by an additional thirty (30) days with prior notice to you.

If you are not satisfied with shan789's response to a data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the competent supervisory authority for data protection matters under the Data Privacy Act of 2012.